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Member Service Rep - Dan Abraham Healthy Living Center
Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-90601741

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Mayo Clinic

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  Job posted:   Wed Jun 6, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Member Service Rep - Dan Abraham Healthy Living Center








Employee Wellbeing

Position description

The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action.


High school diploma and four years customer service experience or an Associate's Degree.

Additional qualifications

BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills.

License or certification

Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.43 per hour.

Benefits eligible



Part Time

Hours / Pay period


Schedule details

Mainly morning shifts (4:15am-12:45pm, 4:45am-1:15pm, 9:00am-5:30pm)

Weekend schedule

2 of 4 weekends

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.


Administration, Business, Finance, Support Services

Job posting number



Stacy Fuhrman

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

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